Frequently asked questions
Adapting, changing and trying new technology brings up questions. How does it work? How do we do what we do? We’ve listed our most frequently asked questions below, if you don’t see what you’re looking for you can always drop us an email or call.
Orders & Returns:
IS THERE PRICING FOR DIFFERENT CURRENCIES AVAILABLE?
We can invoice & accept payments in GBP, EURO, USD and AUD. For online orders, please select your preferred currency when checking out.
HOW DO I TRACK MY ORDER?
Once your order ships you’ll receive an email with tracking links.
HOW DO I PLACE AN ORDER?
We have an online store, so you can purchase items directly. You can also call us and make an order over the phone. We accept credit or debit card, if you’re unable to complete a purchase or need more support in understanding what solution might work for you. Please get in touch.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship our solutions around the world as we’re able to remotely install. Shipping prices are calculated automatically, contact us if you’d like an exact shipping quote.
Product:
WILL MY CARDS, TAGS, FOBS AND WRISTBANDS WORK WITH MY SYSTEM?
Yes! We won’t send your order unless we are confident that your cards, tags, fobs or wristbands will work with your system. If unsure we will send a free sample to test. Our products are 100% guaranteed to work with your system – or we will refund you in full.
DO YOUR PRODUCTS COME WITH WARRANTY?
Yes, our products come with a manufacturer’s warranty, check each item for specific details. We also offer support post-install if required to, check out our services page for more information.
Printing:
WHAT IS THE DIFFERENCE BETWEEN GLOSS AND MATT FINISH?
Our cards are available in two finishes – glossy (shiny and smooth) and matt (textured and dull). We would recommend Gloss for any bright or light coloured cards and Matt for any black or dark cards.
WHAT PRINTING METHOD DO YOU USE?
We use offset, screen and digital printing depending on your order.
WHAT COLOUR FORMATS ARE SUPPORTED BY YOUR SITE?
Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped colour pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-colour printing.
WHAT IS THE RESOLUTION OF THE OUTPUT FILE?
300 dpi (dots per inch) is the resolution of the output PDF file.