Support
Implementing a new technology should be a seamless experience. It’s why we offer support throughout the process, from our discovery stage of helping you pinpoint what you need all the way through to training your team on how to use the technology.
What’s Included:
- Discovery consultation
- Remote installation
- Zendesk
- Monitoring support
- Staff training
- Diagnosis: GAT & Gantner Cloud Software
- Team viewer sessions
- Whatsapp Comms
- Resolution: Contact within 24-48 hours GMT (9am – 6pm Mon-Fri)
AD-HOC SUPPORT HOURLY FEE
£100.00/hourly
If you don’t have a support plan agreement then we bill on the hour which includes :
- Remote installation
- Zendesk ticket creation and resolution
- Teamviewer Monitoring support
- Staff training
- Diagnosis: GAT & Gantner Cloud Software
- Teamviewer sessions
- Whatsapp Comm Channel
- Resolution: Contact within 24-48 hours GMT (9am – 6pm Mon-Fri)
ANNUAL PLAN
£230.00/monthly
Our annual plan ensures you have consistent support throughout the year, where we can upskill new employees and advise on best practices.
Our annual plan supports above 6 x entry points (doors and/or turnstiles) per location.
6 MONTH PLAN
£390.00/monthly
Consistent support available for six months, where requests are prioritised and staff can receive help within 4 hours.
Our 6-month plan supports up to 6 entry points (doors and/or turnstiles) per location.
Stages of Support:
Stage 1
DISCOVERY
We help you understand what services and products are available for your needs.
Stage 2
SELECT A SOLUTION
Once your business needs are understood, we help you compare options to pick the perfect solution
Stage 3
INSTALLATION
We can install the kit, and remotely set up the software to get you up and running, whilst also training you and your team on how to use the products.
Stage 4
POST-INSTALLATION
We don’t disappear after you purchase from us, you can add on additional support services to ensure you have a speedy response to any questions or issues you may have.
